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how to be a great boss
Small Business Management

How to Be a Good Boss – 10 Qualities of a Good Boss

ByPatricia Lotich, MBA August 5, 2024August 5, 2024

Not everyone knows how to be a great boss. But most can tell you a story about enduring a bad one. I’ve heard horror stories of bosses berating employees in…

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how to coach great service
Small Business Management

6 Tips for Coaching Great Service!

ByPatricia Lotich, MBA June 16, 2021December 6, 2023

It is hard to believe, but the pandemic lockdowns are finally easing. This is great news for the millions of small businesses that have struggled to survive the past 18…

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exit interview questions
Human Resources | Quality Management | Small Business Management

10 Sample Exit Interview Questions

ByPatricia Lotich, MBA February 17, 2021December 6, 2023

One of the most important aspects of managing any business is having a good understanding of customer expectations.   Business customers are defined into two categories – internal and external. External…

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what to do if an employee asks for a raise
Small Business Management

Give Me A Raise!

ByPatricia Lotich, MBA February 11, 2021December 6, 2023

When I was in high school, I worked for a restaurant. The restaurant owner once told me that he did not believe in giving raises unless someone asked for one….

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how to improve communication at work
Small Business Management

5 Tips For How To Improve Workplace Communication

ByPatricia Lotich, MBA June 12, 2019December 8, 2023

I’ve long been of the belief that we as leaders don’t communicate enough. We sit in meetings and have a good grasp of what is going on. We intend to…

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