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Employee Goals

How to Turn Customer Satisfaction into Customer Loyalty
Customer Service | Quality Management | Small Business Management | Strategic Planning

How to Turn Customer Satisfaction into Customer Loyalty

ByPatricia Lotich, MBA March 11, 2020December 7, 2023

A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…

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Tips to keep you focused on goals
Quality Management | Small Business Management | Strategic Planning | Vision/Mission

4 Tips To Keep You Focused On Your Goals

ByPatricia Lotich, MBA October 16, 2019December 7, 2023

I don’t know about you, but I am in a constant battle between trying to accomplish the day-to-day tasks and working on my annual goals! Anyone who manages a business…

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How to build an internship program
Human Resources | Small Business Management

8 Components Of An Effective Internship Program

ByPatricia Lotich, MBA September 25, 2019December 7, 2023

If your organization does not have an internship program, you might be missing out on some great talent for a low cost. It is estimated that 20-25% of newly hired…

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project based learning
Human Resources | Small Business Management

6 Things You Might See In Project-Based Learning

ByPatricia Lotich, MBA January 16, 2019December 9, 2023

One of the great joys of managing people is watching them develop and grow professionally. For employees whose job performance is managed, opportunities for development and professional growth are a natural…

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example critical success factors
Small Business Management

Examples of Critical Success Factors

ByPatricia Lotich, MBA October 1, 2010December 27, 2023

Critical Success Factors are what organizations use to measure their success. Whether you are managing a restaurant, a non-profit organization, or a church, it is important to know that you…

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