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Customer Service Standard

what you should never say to a paying customer
Small Business Management

7 Things You Should Never Say To Retail Customers

ByPatricia Lotich, MBA November 16, 2022December 4, 2023

Small businesses are the foundation of our economy. Showing support to these hard-working business owners is what those of us who understand small businesses do. As I was out and…

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Why you should welcome customer complaints
Customer Service | Quality Management | Small Business Management | Strategic Planning

5 Reasons You Should Welcome Customer Complaints!

ByPatricia Lotich, MBA August 11, 2021December 5, 2023

Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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example customer service standards
Human Resources

Example Customer Service Standards

ByPatricia Lotich, MBA August 14, 2019December 8, 2023

Most know that successful organizations have great customer service. And we all know that it is our employees who take care of those consumers who pay the bills. I find…

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