Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
We all get the premise that in order to make money, we need to create a quality product or service that someone will pay for. Employee performance goals help organizations…
Change is a word that generates uneasiness and sometimes fear in most of us. However, successful organizations understand that when they are doing things the same way with poor results,…
Small businesses are the foundation of our economy. Showing support to these hard-working business owners is what those of us who understand small businesses do. As I was out and…
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
Customers pay the bills and are the reason we exist. Many organizations miss opportunities by not paying attention to simple requests that customers make. There are many tools available to…
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…