Businesses rise and fall based on their ability to understand the experience and expectations …
10 Steps To Creating A Small Business Budget
If we have learned anything this year, it has been how to pivot our businesses. We have had to …
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7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service, do so intentionally by creating a …
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8 Steps for Creating a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those …
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How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow …
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Say This, Not That – 7 Things Retail Businesses Should Not Say To A Customer
As I was out and about this holiday season shopping, I made a point of supporting small …
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Did You Know That There Are 5 Levels of Customer Satisfaction?
Customer retention is the result of an organization’s ability to create customer …
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5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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