7 Things You Should Never Say To Retail Customers
Small businesses are the foundation of our economy. Showing support to these hard-working business owners is what those of us who understand small businesses do. As I was out and…
What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
10 Steps To Creating A Small Business Budget
If we have learned anything this year, it has been how to pivot our businesses. We have had to change how we clean, work, and manage our small business budget!…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…