customer feedback

7 Steps To Creating A Customer Service Strategy

Organizations that provide outstanding customer service, do so intentionally by creating a …

March 11, 2020 By Patricia Lotich

A loyal customer base is important because it is those consumers who sustain and grow …

April 13, 2016 By Patricia Lotich

The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …

July 29, 2015 By Patricia Lotich

We can all relate to good customer service. And we can all give examples of a poor customer …