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Customer Complaint Management

How to deal with customer complaints
Customer Service | Quality Management | Small Business Management

10 Tips for Dealing with Customer Complaints

ByPatricia Lotich, MBA October 7, 2021December 5, 2023

Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…

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Why you should welcome customer complaints
Customer Service | Quality Management | Small Business Management | Strategic Planning

5 Reasons You Should Welcome Customer Complaints!

ByPatricia Lotich, MBA August 11, 2021December 5, 2023

Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…

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customer comment card example
Customer Service | Quality Management | Small Business Management

Free Customer Comment Card Template

ByPatricia Lotich, MBA July 21, 2021December 5, 2023

Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…

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how to fix customer problems
Small Business Management

7 Things You Can Do To Fix What Irritates Your Customers

ByPatricia Lotich, MBA January 27, 2021December 6, 2023

Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…

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