The 5 Step Process of Strategic Planning
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…
Understanding Critical Success Factors
Whether you are managing a restaurant, boutique, or insurance agency, it is essential to know that you are focusing on those things that help the organization achieve its mission. Anyone…
12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
Examples of Critical Success Factors
Critical Success Factors are what organizations use to measure their success. Whether you are managing a restaurant, a non-profit organization, or a church, it is important to know that you…