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Critical Success Factors

How to implement a TQM System
Quality Management | Small Business Management | Strategic Planning | Vision/Mission

12 Steps to Implementing a Total Quality Management System

ByPatricia Lotich, MBA May 7, 2025May 7, 2025

Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…

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how to develop a strategic plan for your business
Strategic Planning

The 5 Step Process of Strategic Planning

ByPatricia Lotich, MBA December 9, 2024December 9, 2024

We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…

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what are critical success factors
Quality Management | Small Business Management

Understanding Critical Success Factors

ByPatricia Lotich, MBA April 12, 2023December 4, 2023

Whether you are managing a restaurant, boutique, or insurance agency, it is essential to know that you are focusing on those things that help the organization achieve its mission. Anyone…

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How to Turn Customer Satisfaction into Customer Loyalty
Customer Service | Quality Management | Small Business Management | Strategic Planning

How to Turn Customer Satisfaction into Customer Loyalty

ByPatricia Lotich, MBA March 11, 2020December 7, 2023

A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…

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example critical success factors
Small Business Management

Examples of Critical Success Factors

ByPatricia Lotich, MBA October 1, 2010December 27, 2023

Critical Success Factors are what organizations use to measure their success. Whether you are managing a restaurant, a non-profit organization, or a church, it is important to know that you…

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