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tips to improve job satisfaction
Human Resources | Quality Management | Small Business Management | Strategic Planning

13 Tips For Improving Job Satisfaction

ByPatricia Lotich, MBA July 3, 2024July 3, 2024

According to an Employee Job Satisfaction and Engagement Report by the Society for Human Resource Management (SHRM), 62.3% of US employees reported overall satisfaction with their current job in 2022….

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What Are The 5 Levels of Customer Satisfaction?
Customer Service | Small Business Management | Strategic Planning

What Are The 5 Levels of Customer Satisfaction?

ByPatricia Lotich, MBA February 16, 2022December 5, 2023

As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…

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how to encourage innovation at work
Small Business Management

Creating a Culture of Innovation – It’s Everyone’s Job

ByPatricia Lotich, MBA March 10, 2021December 6, 2023

Most businesses deal with the constant struggle of beating the competition. Successful organizations have learned that to stay a step ahead of their competitors, they need to develop new and…

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10 Steps To Creating A Small Business Budget
Small Business Management

10 Steps To Creating A Small Business Budget

ByPatricia Lotich, MBA October 14, 2020December 6, 2023

If we have learned anything this year, it has been how to pivot our businesses. We have had to change how we clean, work, and manage our small business budget!…

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small business mistakes
Small Business Management

11 Common Mistakes Small Business Owners Make

ByPatricia Lotich, MBA July 15, 2020December 6, 2023

Running a small business requires wearing many hats and being many things to lots of people. When entrepreneurs embark on the journey of creating and growing a business, they are…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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policies and procedures
Small Business Management

8 Reasons To Write Business Policies and Procedures

ByPatricia Lotich, MBA April 9, 2020December 7, 2023

If you are like most of us, your business became virtual literally overnight. This pandemic has upset even the most diligent organizations and still has many unanswered questions about how…

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