Consulting Services

We Understand Small Organizations

Every day, small organizations overcome unique challenges, often with scarce resources. Successful owners, managers, and leaders wear many hats and juggle many responsibilities. Time spent evaluating the organization and its products and services and developing effective strategies is time spent away from managing those key responsibilities. That’s where The Thriving Small Business Consulting Services can help.

Our help can be as specific as vision clarification or as complex as strategic plan implementation. Whatever the project, here’s what you can expect from your TSB consultant:

  • Deep knowledge of business operations;
  • Rich experience developing and implementing improvement plans;
  • Focused customer service in support of the project from ideation through completion.

How We Help

We work with organizations to help them think through strategy, performance, customer focus and human resource support.

Strategic Thinking

  • Organizational Assessment:  TSB assesses the entire organization and makes recommendations on appropriate infrastructures to support development and growth.
  • Visioning Session: We assist in the clarification, articulation, and creation of vision, mission, and values statements.
  • Strategic Planning: We help organizations identify organizational strengths, weaknesses, opportunities, and threats (SWOT) and follow up with long term strategic plans.
  • Goal Development: We facilitate the development of organizational, departmental, and individual goals to support the global strategic plan.

Performance

  • Performance Management:  We facilitate the development of performance management processes that include employee evaluation, rewards and incentives for organizational goal attainment.
  • Critical Success Factors:  We assist in the identification of key indicators of organizational success and create monitoring processes.
  • Process Improvement:  By using the FOCUS PDCA improvement methodology, TSB helps identify key business improvement opportunities as well as develop structured improvement processes.

Customer

  • Customer Focus: We develop processes to identify all key customer groups and solicit feedback from each. We next develop improvement plans to meet customer expectations and monitor customer satisfaction improvements over time.
  • Focus Group Moderation:We help organizations strategize, plan, and facilitate focus groups with all key customer groups – employees, customers, vendors, or volunteers.

Human Resources

  • Job Descriptions: We help organizations develop job descriptions that support individual goals that ultimately support organizational goals.
  • Employee Training and Development: By utilizing a structured performance management process, we identify employee training and development needs and create a developmental plan to foster employee professional growth.
  • Retreat Facilitation: TSB can help strategize, plan, and facilitate a dynamic retreat that will re-energize and refocus employees.
  • Leadership Development: We work with management to identify organizational leadership core competencies.  Once competencies are established, we assist in developing appropriate training to ensure uniform leadership behaviors.
  • Succession Planning: We assist in the identification of key positions and create a plan to develop successors for those positions.

Next Steps

If  you’d like to know more about how we can help your organization achieve more with less, contact us below and tell us about your challenges and your goals, and we’ll tell you how to overcome and reach them.

Thanks for visiting!

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