Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
I was recently asked why a business needs a mission, vision, and values statement. My response was that a mission, vision, and values statement is a tool to help an organization…
I don’t know about you, but I am in a constant battle between trying to accomplish the day-to-day tasks and working on my annual goals! Anyone who manages a business…
It seems that natural disasters happen all the time. The most recent has been Hurricane Florence which hit the East Coast pretty hard. Disaster victims rely on help from all…