11 Tips For Successful Change Initiatives
Why is change so hard? Particularly if we know that most of the time a significant change improves things. Right? Well, not always, but if done the right way, change…
Example Customer Service Standards
Most know that successful organizations have great customer service. And we all know that it is our employees who take care of those consumers who pay the bills. I find…
Vendor Selection Criteria – 8 Things to Consider
Successful organizations understand the importance of investing in the business. However, taking that step to spend money isn’t always an easy decision. As a result, you have held off on…
4 Steps to Successful Project Management
It doesn’t matter what kind of business you run – the ability to successfully manage projects is a crucial component to getting things done. Project management is a crucial part…
Loyalty Programs – How to Win and Keep Customers
Coupons, loyalty programs, and customer incentives seem to be in most establishments these days. I have to admit I love coupons but I also love reward programs that can utilize…
5 Advantages of Professional Networking
A simple life reality is that people need people. We need our family, we need our friends, and we need others in our industry. Which makes professional networking so important….
6 Employee Benefit Trends
The unemployment rate in the US remains at historically low levels. This tight labor market has organizations interested in the latest employee benefits trends. A decade ago, employers were reducing…
What is Total Quality Management (TQM)?
The way organizations are managed not only determines the quality of their products and services – but, ultimately, their success. Businesses use a Total Quality Management approach to how they…
What are the Seven Parts of a Business Letter?
Writing a professional business letter is a vital part of business communication. Written communication to customers, vendors, or other businesses is a developed skill that requires practice. Understanding the proper…