5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
7 Tips For Planning Effective Meetings
There are two types of people in the world. People who love meetings and people who hate them. This dynamic highlights the importance of planning effective meetings. Much of this…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
Employees Don’t Want To Go Back To The Office – 7 Tips To Keep Them
Many businesses are finally getting employees back to the office after this long Pandemic period of working from home. Unfortunately, many employees got used to working remotely, being available for…
5 Tips For How To Improve Internal Customer Service
Businesses rely on customers to pay the bills, pay employee salary, and to make a profit. The term customer is most commonly associated with someone who purchases goods or services….
4 Misconceptions Managers Have About Sharing Information:
Have you ever walked into a professional environment and felt a vibe? Perhaps you sensed happy, productive employees. Maybe you could feel the tension in the air. Possibly there is…
6 Tips for Coaching Great Service!
It is hard to believe, but the pandemic lockdowns are finally easing. This is great news for the millions of small businesses that have struggled to survive the past 18…
4 Tips to Improve Your Upselling and Cross-Selling Techniques
If you shop, you have probably interacted with a salesperson who was upselling or cross-selling a product. For instance, upselling is when you are at the cash register at the…
7 Customer Service Tips
Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…