Its About The Process – Not The People
Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…
Tips for Writing and Giving Performance Appraisals
Businesses use the performance appraisal process to manage employees toward achieving organizational goals. The annual performance appraisal is one of the least favored times of the year because the process is…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
Do You Know How To Write Business Goals?
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives that are translated into actionable business goals. Goals should support the strategic plan –…
12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
6 Tips For Safeguarding Electronic Data When Employees Leave
Here we go again. The new Covid variant – Omicron seems to be taking us backward. New mandates and precautions are increasing to battle this resurgence. This means that employees…
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
5 Tips For Dealing With Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that just drains the energy out of…