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The Thriving Small Business

Author: Patricia Lotich, MBA

Patricia Lotich, MBA is a Certified Manager of Quality and Organizational Excellence through the American Society for Quality. She has a driving passion to help small businesses, nonprofits and churches fulfill their mission by managing their resources of - people, time and money.
what are the barriers to achieving business goals
Strategic Planning

5 Barriers to Achieving Business Goals

ByPatricia Lotich, MBA March 30, 2022December 5, 2023

Organizations use strategy and goals to move a business forward. However, a successful strategy is dependent on how well goals are achieved. Organizations need to have a structured performance management…

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what are the stages of team development
Human Resources

5 Stages of Team Development

ByPatricia Lotich, MBA March 23, 2022December 5, 2023

Organizations use work teams to complete work projects. These teams of employees work cohesively toward a shared goal by utilizing the diversity of the team members to bring creative ideas…

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high performance teams
Human Resources | Quality Management

7 Tips For Managing High-Performance Team

ByPatricia Lotich, MBA March 16, 2022December 5, 2023

Organizations innovate and create unique products and services by utilizing the combined experience, knowledge, and diverse thought of work teams. The success of these teams is crucial to accomplishing business strategies…

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how to manage employees
Human Resources | Quality Management | Small Business Management

Do You Manage Employee Performance?

ByPatricia Lotich, MBA March 9, 2022December 5, 2023

Employees go to work every day with the intention of doing a good job. However, this intended outcome is often impacted by the process by which they are managed. Business…

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9 Areas Your Organization Should be Auditing
Quality Management | Small Business Management

9 Areas Your Organization Should be Auditing

ByPatricia Lotich, MBA March 2, 2022December 5, 2023

Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…

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how to improve health care costs
Human Resources | Small Business Management

7 Things You Can Do To Improve Your Health and Control Health Care Costs

ByPatricia Lotich, MBA February 23, 2022December 5, 2023

Most of us utilize the healthcare system at least occasionally. For women that might mean the birth of a child, a broken bone, or other injuries. Others, unfortunately, have chronic…

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What Are The 5 Levels of Customer Satisfaction?
Customer Service | Small Business Management | Strategic Planning

What Are The 5 Levels of Customer Satisfaction?

ByPatricia Lotich, MBA February 16, 2022December 5, 2023

As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…

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how to manage with proceses
Quality Management

Its About The Process – Not The People

ByPatricia Lotich, MBA February 9, 2022December 5, 2023

Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…

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how to write a performance appraisal
Human Resources | Small Business Management

Tips for Writing and Giving Performance Appraisals

ByPatricia Lotich, MBA February 2, 2022December 5, 2023

Businesses use the performance appraisal process to manage employees toward achieving organizational goals. The annual performance appraisal is one of the least favored times of the year because the process is…

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