Most of us utilize the healthcare system at least occasionally. For women that might mean the birth of a child, a broken bone, or other injuries. Others, unfortunately, have chronic…
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…
Businesses use the performance appraisal process to manage employees toward achieving organizational goals. The annual performance appraisal is one of the least favored times of the year because the process is…
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives that are translated into actionable business goals. Goals should support the strategic plan –…
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
Here we go again. The new Covid variant – Omicron seems to be taking us backward. New mandates and precautions are increasing to battle this resurgence. This means that employees…
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…