Do Your Employees Know How To Answer The Phone?
At the risk of dating myself, I have to say things have changed. Back in the day, we were taught the importance of answering the office phone with the customer…
How To Get Rid Of Bad Online Reviews
Business owners have the misconception that if you don’t have a robust online presence that internet reviews don’t matter. Well, think again. A new study shows that 67% of consumers…
10 Primary Functions Of Managing A Small Business
Most entrepreneurs go into business because of a specific passion, product idea, or marketable skill set, but most entrepreneurs don’t know how to start a small business. There is a…
Does Your Organization Evaluate Managers?
Conducting an annual evaluation of employees is an important part of managing performance and how work gets done. Employees need to be coached, mentored, and managed to help them achieve…
6 Tips For Managing Employee Goals
Organizations grow and thrive due to implementing a strategic plan that is achieved by organizational goals. Whether you are new in a manager’s role or a seasoned manager, you recognize…
4 Tips To Keep You Focused On Your Goals
I don’t know about you, but I am in a constant battle between trying to accomplish the day-to-day tasks and working on my annual goals! Anyone who manages a business…
Emotional Intelligence – Do You Possess These Important Competencies?
We have been programmed since we were little children to care about our Intelligence Quotient (IQ). Because we know that people with high IQs are typically smart – and consequently…
8 Components Of An Effective Internship Program
If your organization does not have an internship program, you might be missing out on some great talent for a low cost. It is estimated that 20-25% of newly hired…
10 Tips For Soliciting Customer Feedback
Customer satisfaction is paramount to the success of any business. For this success, a business must understand who its customers are, what they want, and have systems and processes in…