Why Is It Important To Manage Customer Expectations?
Business owners understand that it is the customer that pays the bills and salaries of its employees. This fact keeps business owners in tune with the importance of managing customer…
Do You Pay Attention To The Questions Your Customers Ask?
Customers pay the bills and are the reason we exist. Many organizations miss opportunities by not paying attention to simple requests that customers make. There are many tools available to…
5 Examples of Coaching In The WorkPlace
Great managers are also great coaches. Coaching in the workplace is a critical part of a strategic plan for business. Coaches can have a positive effect on the development of…
12 Characteristics of Effective Leadership
My husband and I were having dinner the other night and sat next to a mother and daughter who were traveling from a different country. We struck up a conversation…
5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
7 Tips For Planning Effective Meetings
There are two types of people in the world. People who love meetings and people who hate them. This dynamic highlights the importance of planning effective meetings. Much of this…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
Employees Don’t Want To Go Back To The Office – 7 Tips To Keep Them
Many businesses are finally getting employees back to the office after this long Pandemic period of working from home. Unfortunately, many employees got used to working remotely, being available for…
5 Tips For How To Improve Internal Customer Service
Businesses rely on customers to pay the bills, pay employee salary, and to make a profit. The term customer is most commonly associated with someone who purchases goods or services….