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Total Quality Management

How to implement a TQM System
Quality Management | Small Business Management | Strategic Planning | Vision/Mission

12 Steps to Implementing a Total Quality Management System

ByPatricia Lotich, MBA May 7, 2025May 7, 2025

Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…

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what are the characteristics of TQM
Quality Management

What is Total Quality Management (TQM)?

ByPatricia Lotich, MBA June 26, 2019December 8, 2023

The way organizations are managed not only determines the quality of their products and services – but, ultimately, their success. Businesses use a Total Quality Management approach to how they…

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