Employee Satisfaction Survey Example

Having a good understanding of one of your core customer groups, your employees, is an important aspect of accomplishing business goals and achieving your strategic plan.  There are many vendors who can help develop and implement an employee satisfaction survey process which includes assessing the corporate climate, understanding employee needs and analyzing feedback.

Employee Satisfaction Survey Example

BC Printing Company
Employee Satisfaction Survey

Please circle the number that corresponds with your answer.
Strongly Disagree = 1
Disagree = 5
Strongly Agree = 10

1.  Overall, I am satisfied as an employee of ABC Printing.
1   2    3    4    5    6    7    8    9    10

2.  My pay is competitive with other places I could work.
1     2    3    4    5    6    7    8    9    10

3.   ABC Printing cares about its employees.
1     2    3    4    5    6    7    8    9    10

4.   I believe ABC Printing delivers quality products to its customers.
1     2    3    4    5    6    7    8    9    10

5.   I get the information I need, when I need it, regarding issues that affect me.
1     2    3    4    5    6    7    8    9    10

6.   My supervisor shows appreciation for the work that I do.
1     2    3    4    5    6    7    8    9    10

7.   My job description accurately reflects what I am asked to do.
1     2    3    4    5    6    7    8    9    10

8.   I have received the training and skills to perform my job duties.
1     2    3    4    5    6    7    8    9    10

9.   I feel I am part of a team working toward the success of ABC Printing.
1     2    3    4    5    6    7    8    9    10

10. Managers confront employees who are weak in customer service.
1     2    3    4    5    6    7    8    9    10

11. I have the ability to meet or exceed my customer’s needs.
1     2    3    4    5    6    7    8    9    10

12. I feel secure in having a job at ABC Printing as long as I perform well.
1     2    3    4    5    6    7    8    9    10

13. I believe ABC Printing’s mission and vision drive the decisions ABC Printing makes.
1     2    3    4    5    6    7    8    9    10

14.  ABC Printing provides opportunities for my job growth and development.
1     2    3    4    5    6    7    8    9    10

15. I intend to continue my employment at ABC Printing.
1     2    3    4    5    6    7    8    9    10

16.  My supervisor has met with me to describe the strategic goals for ABC Printing.
1     2    3    4    5    6    7    8    9    10

Comments:
____________________________________________________

Please check one box in both sections:

□ hourly employee
□ salaried employee
□ full-time
□ part-time

Other thoughts:

• A well thought out and clear communication of the “why” the survey is done is important.  Employees need to know the organization desires to create a positive employee experience.
• Employees will only be as honest as they feel their anonymity is protected.
• Offer incentives for employees to fill out the survey or make an event out of it.
• Turn data gathered from the survey into an action plan for improvement
• Communicate what was learned and what the organization plans to do to make improvements.
• Train managers to not overreact to negative comments but to use them as a growth opportunity.
• Make sure plan is implemented by incorporating into employee goals.  If nothing is done with the feedback, it is worse than if you had not asked the questions.  Be committed to making changes.

You Might Also Like:

1. Customer Satisfaction Survey Template
2. Job Satisfaction and Job Performance
3. How to Turn Customer Satisfaction into Customer Loyalty