Organizations that use strategy and goals to move the business forward are dependent on how well goals are achieved to fulfill strategic direction. Having a structured performance management process is the most important part in setting goals and achieving them. Accomplishing strategy is dependent on the ability to achieve business goals. Well written SMART goals lay [...]
Strategic Planning
We’re a few weeks into the 4th quarter and I thought it might be helpful to talk about those things your organization can be doing now to plan and prepare for 2012. I am a firm believer in the old saying “If you fail to plan – you plan to fail”. There are no truer words [...]
According to a McKinsey Quarterly report, the glass ceiling is still very real and women are not advancing at a rate they should be despite sporadic corporate efforts over the last couple of decades. An interesting documentary called Miss Representation will be aired later this month in the hopes of heigtening the awareness of the [...]
Fulfilling the mission of an organization requires planning and management skills. Every business should have a mapped out strategy and a strategic plan is only as effective as the supporting goals that are written to implement it. And goals are only as effective as the people who have responsibility for completing them. I am a [...]
I just finished reading Ken Blanchard’s most recent book, “Helping People Win at Work – A Business Philosophy called Don’t Mark My Paper, Help Me Get an A” that he co-wrote with Garry Ridge, the president and CEO of WD-40 Company. The book is a simplified illustration of a good performance management system. The idea [...]
A well thought out and structured performance management system can be one tool to help organizations achieve business success. Having a strategy and SMART business goals is the best way an organization can achieve business objectives. Unfortunately, organizations sometimes do not invest the time to develop a performance management structure, process and training. A performance [...]
Blogging has become commonplace in just a few short years. What started as a forum to share thoughts, ideas and opinions has quickly become a business marketing tool. Many businesses are jumping on the band wagon and getting into blogging. This can be a valuable tool to market new products, services or ideas for a [...]
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is important to understand the new employee hiring process. There are several steps that need to be considered before entering into an employment arrangement with someone. This is [...]
How to Turn Customer Satisfaction into Customer Loyalty
As organizations realize the importance of creating value for their customers, they need to strategically think how they can create loyalty in their customer base. Successful organizations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers. Those loyal customers choose to not only be loyal to an organization, [...]