I was recently asked why a business needs a vision statement. My response was that a vision, mission and values statement is a tool to help the organization accomplish what it has set out to do and helps provide a framework for success. A Vision statement describes the ideal future state of the organization. It [...]
Vision/Mission
Anyone who manages a business understands the challenge of balancing the day-to-day operation while keeping the vision, strategy and business goals moving forward. The day-to-day management issues associated with people, processes, facilities, equipment, etc. can be very distracting and can affect our ability to accomplish goals. For this reason, it is important to keep goals [...]
Most of us have been inundated with media cries for financial help for the victims of the earthquake in Haiti. As responsible citizens and business owners, we need to be diligent to make sure that our donations to this relief effort truly make it to the people who are hurting the most. For whatever reason, [...]
Successful organizations have figured out that customer satisfaction has a direct impact on the bottom line. Creating an environment which supports a quality culture requires a structured, systematic process. Following are steps to create that process and system to bring the process full circle. Let’s begin by defining the word “quality” as defined by the [...]
