Quality Management

Samples of Critical Success Factors

Critical success factors are strategically established indicators that measure the progress of an organization toward strategic goal achievement. These measures are used to help the organization stay focused on business goals that are part of a strategic plan and an integrated performance management system. Critical success factors vary greatly from industry to industry and should [...]

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Employee Manual Template

As a small business begins to grow and identifies the need to hire employees, they are faced with answering employee related questions.  When there are only a few employees in an office it is not a big deal and being flexible with benefits and work-related expectations is ok.  However, once the employee population increases, it is [...]

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Performance Feedback Disadvantages

A well thought out and structured performance management system can be one tool to help organizations achieve business success. Having a strategy and SMART business goals is the best way an organization can achieve business objectives. Unfortunately, organizations sometimes do not invest the time to develop a performance management structure, process and training. A performance [...]

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6 Customer First Impressions

It’s amazing how some organizations are good with first impressions and others are not.  By first impressions I mean the first point of contact a customer has with an organization. The reality is that customers have choices and organizations that “get it” pay attention to the details that matter to customers.  Every organization is different [...]

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What is the hiring process for small businesses?

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When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is important to understand the new employee hiring process. There are several steps that need to be considered before entering into an employment arrangement with someone. This is [...]

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Online Tools to Help Small Business Growth

For those small business owners who may need a little help with growing their business, this is exciting news. Google has partnered with the Small Business Administration to create a resource to help educate small business owners on how to use the internet and online marketing to help them grow and succeed! They have created [...]

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Virtual Office Work

More and more organizations are offering virtual work options for employees. Some offer it as a benefit in an effort to help support a healthy work-life balance. While others do it out of necessity or as an effort to control increasing costs. The ongoing advancement of technology has made the virtual office much easier, not [...]

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Four Similarities Between Dog Training and Employee Management

My children blessed us with a darling ten week old Shih Tzu puppy this past Christmas. Maggie is now almost seven months old and we have decided to start her in dog training to help us influence some of her behaviors.  Maggie is finishing up her first week of training and we had our “parent-teacher” [...]

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Moonlighting

With the current economic environment, people are doing whatever it takes to make ends meet. Unfortunately, sometimes this means a second job. A recent survey of employees who moonlight shows that 13% moonlight with a second job because of the economy. The DOL estimates that as many as 4.17 million Americans moonlight. Moonlighting is defined [...]

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Leadership In Management

I was at a conference this week and one of the many great speakers I heard was Ken Blanchard. For anyone who may not know who Ken Blanchard is, he is one of the premier leadership gurus and has decades of experience teaching and writing about leadership and how management tactics can impact employee performance. [...]

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What can we learn from the Toyota crisis?

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The Toyota crisis is now several months old and there has been time for the dust to settle and for Toyota and the rest of the world to stop and assess and try to figure out what happened here? As of the last report I read, over 8 million Toyotas had been recalled. The question [...]

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How to Turn Customer Satisfaction into Customer Loyalty

As organizations realize the importance of creating value for their customers, they need to strategically think how they can create loyalty in their customer base. Successful organizations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers. Those loyal customers choose to not only be loyal to an organization, [...]

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