Quality Management

Flemings Restaurant Review: 10 Customer Service Tips

August 17, 2010

My husband treated me to dinner at Flemings Restaurant for my birthday. We don’t eat out at expensive restaurants very often but on special occasions we splurge, make a night of it and enjoy letting others wait on us. Our meal at Flemings was an experience with a lot of attention to detail. From the [...]

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Articles on Human Resource Management Subjects

August 4, 2010

Human resource management is a science that has evolved over the years.  It’s kind of like physicians.  In the old days, there was one kind of doctor who took care of all kinds of ailments.  Today physicians specialize in all areas of medicine. The same is true for Human Resources Management.   It used to be [...]

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InsideOut Management Coaching Seminar Review

July 23, 2010

I recently participated in the InsideOut Management Coaching Seminar. I had two goals going into the session. The first was to refresh my knowledge of employee coaching and the second was to assess whether it was material that would benefit my organization. The class exceeded my expectations on both counts in that it simplified a [...]

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How to Help Minimize Employee Errors

July 21, 2010
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I am a firm believer that employees come to work and want to do a good job. Part of a good quality management system is having a work process that is structured, systematic and predictable. Good processes are one of the first steps in minimizing employee errors. Anytime a manager comes to me expressing concern [...]

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Sample of a Great Employee Achievement and Development Book

July 19, 2010
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I just finished reading Ken Blanchard’s most recent book, “Helping People Win at Work – A Business Philosophy called Don’t Mark My Paper, Help Me Get an A” that he co-wrote with Garry Ridge, the president and CEO of WD-40 Company. The book is a simplified illustration of a good performance management system. The idea [...]

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8 Steps to Implementing Successful Organizational Change

July 2, 2010

Change is a word that generates uneasiness in most of us.   But most would agree that we can think of a time we had a good change in our lives.   A marriage, the birth of a baby, moving into a new home or a new job are examples of positive changes in our lives.  So [...]

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Samples of Critical Success Factors

June 9, 2010

Critical success factors are strategically established indicators that measure the progress of an organization toward strategic goal achievement. These measures are used to help the organization stay focused on business goals that are part of a strategic plan and an integrated performance management system. Critical success factors vary greatly from industry to industry and should [...]

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Employee Manual Template

June 4, 2010

As a small business begins to grow and identifies the need to hire employees, they are faced with answering employee related questions.  When there are only a few employees in an office it is not a big deal and being flexible with benefits and work related expectations is ok.   However, once the employee population increases [...]

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