I don’t know about you but when I see organizations make blatant mistakes in how products are designed, manufactured or delivered to the customer I have to wonder what is going on behind the scenes. One of the biggest challenges with the pace of business today is that it doesn’t easily allow for the “think” time necessary [...]
Quality Management
A friend was telling me about some of their small business problems and how difficult it was getting the executive level leadership to understand the day-to-day issues that employees were dealing with. She was telling me about the major disconnect between upper management and employees who interact with the customers. The conversation reminded me of [...]
Organizations are responsible for creating systems and infrastructures that support employee performance. I attended an IHI Conference one time and one of the speakers said “every system is perfectly designed to achieve exactly the results it gets”. This is so simple yet so true. Good employees who are put in bad internal systems will fail [...]
I recently read that one of the many possible cuts to the federal budget is the Baldrige Award. I would be willing to bet that most Americans don’t even know what the Award is nor why the Malcolm Baldrige Award is so important to the US economy. To give some back history, in the 1980’s [...]
As the economy continues to recover and businesses are cautious to hire, many small businesses are using interns to help bridge the gap in staffing. Internships can offer an affordable solution to achieving corporate objectives by using freshly educated labor. According to Wikipedia the definition of internship is: “An intern is someone who works in [...]
As 2010 comes to a close, organizations should be preparing for the new year. Planning and goal development helps businesses achieve strategic objectives. There are many aspects to business management but focusing on the strategic vision, critical success factors and business goals is imperative to achieving corporate objectives. Some Things Organizations Should Focus on in [...]
With the announcement of the CEO of Facebook, Mark Zuckerberg, being named Time magazine’s “Person of the Year”, the Facebook phenomenon continues to gain amazing momentum. Organizations need to be aware of the popularity of Facebook, how it works and how it can potentially affect the reputation of an organization. If a disgruntled employee decides to [...]
Our country is in a period of many debates and challenges regarding government spending. There is the one side of the aisle that advocates for services and programs that help many Americans. Then there is the other side of the aisle that is interested in getting government spending under control and working toward deficit reduction and a [...]
