The success of an organization is built on the trust of customers, employees and the general public. The best way to gain that trust is to demonstrate ethics and integrity in business, not because of legal requirements – but because it is the right thing to do. The infamous Enron and Bernie Madoff Ponzi scheme [...]
Leadership
Successful leaders with a strong emotional intelligence competency have an advantage in the business workplace. According to Wikipedia is, “The first use of the term emotional intelligence is usually attributed to Wayne Payne’s doctoral thesis A Study of Emotion: Developing Emotional Intelligence from 1985. However, prior to this, the term emotional intelligence had appeared in Leuner (1966). Greenspan (1989) also put forward [...]
Empowerment is a buzz term that we hear a lot about in leadership. Empowerment is defined as “the giving or delegation of power or authority; authorization; the giving of an ability; enablement or permission.” Empowerment is based on the belief that employees have the ability and want to take on more responsibility. Empowerment is a [...]
One of the most important aspects of managing any business is having a good understanding of customer expectations. Business customers are defined into two categories – internal and external. External customers are those who purchase products or services while internal customers are employees of the organization. Some think that employees are the most critical customer [...]
I recently participated in the InsideOut Management Coaching Seminar. I had two goals going into the session. The first was to refresh my knowledge of employee coaching and the second was to assess whether it was material that would benefit my organization. The class exceeded my expectations on both counts in that it simplified a [...]
I just finished reading Ken Blanchard’s most recent book, “Helping People Win at Work – A Business Philosophy called Don’t Mark My Paper, Help Me Get an A” that he co-wrote with Garry Ridge, the president and CEO of WD-40 Company. The book is a simplified illustration of a good performance management system. The idea [...]
One of my posts was featured in the 4th of July addition of Leadership Development Carnival. There are lots of great articles on leadership for your reading pleasure. Enjoy!
What a week this has been with the story that broke about General Stanley McChrystal and his interview with Rolling Stone Magazine. During that interview McChrystal apparently was very comfortable with the reporter who accompanied him for several weeks, let his guard down and said things that should probably not have been said to anyone, [...]
