Customer Service

Flemings Restaurant Review: 10 Customer Service Tips

August 17, 2010

My husband treated me to dinner at Flemings Restaurant for my birthday. We don’t eat out at expensive restaurants very often but on special occasions we splurge, make a night of it and enjoy letting others wait on us. Our meal at Flemings was an experience with a lot of attention to detail. From the [...]

Read the full article →

Customer Service Guarantee Examples

June 8, 2010

Part of the challenge of providing good customer service is identifying ways to help customers understand that the products or services they receive are guaranteed by the company providing them.   Customer service guarantees can be part of a customer service strategy and can be simply stated or very complex but either way, they communicate the [...]

Read the full article →

6 Customer First Impressions

June 1, 2010

It’s amazing how some organizations are good with first impressions and others are not.  By first impressions I mean the first point of contact a customer has with an organization. The reality is that customers have choices and organizations that “get it” pay attention to the details that matter to customers.  Every organization is different [...]

Read the full article →

How to Turn Customer Satisfaction into Customer Loyalty

April 20, 2010

As organizations realize the importance of creating value for their customers, they need to strategically think how they can create loyalty in their customer base. Successful organizations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers. Those who choose to be not only be loyal to an organization, [...]

Read the full article →

Managing Customer Expectations

April 14, 2010

Having a customer service strategy is always the best first step in creating a customer service environment.  Understanding who your customers are, what they want and providing systems and processes to meet their needs is the basics for strong service organizations. Another important aspect of the customer experience is helping to manage their expectations. What [...]

Read the full article →

7 Steps to Creating a Customer Service Strategy

March 29, 2010

Having a well thought out and planned customer service strategy is critical to the development of a strong service culture. Organizations need to incorporate customer service into their business goals and those strategies should be incorporated into employee goals to help the organization reach their corporate objectives. So what are the 7 steps to developing [...]

Read the full article →

Free Customer Comment Card Template

March 23, 2010

Understanding your customer’s experience is a fundamental aspect of business growth.  Assessing your customer needs and expectations is part of managing customer satisfaction.   There are several ways to obtain customer feedback –focus groups, customer satisfaction surveys and text analytics.   But the main goal of a customer comment card process is to capture the customer experience [...]

Read the full article →

Customer Service as a System

March 17, 2010

Have you ever interacted with an organization that the service could not be any better in one area and could not be any worse in another?  How can there be such a cultural disconnect in the service that is provided? Every interaction a customer has with an organization is an opportunity to win or lose [...]

Read the full article →

← Previous Entries