Part of the challenge of providing good customer service is identifying ways to help customers understand that the products or services they receive are guaranteed by the company providing them. Customer service guarantees can be part of a customer service strategy and can be simply stated or very complex but either way, they communicate the [...]
June 2010
As a small business begins to grow and identifies the need to hire employees, they are faced with answering employee related questions. When there are only a few employees in an office it is not a big deal and being flexible with benefits and work-related expectations is ok. However, once the employee population increases, it is [...]
The Obama Administration is looking at federal programs and how they are managed and administered. One of the programs that are being targeted is Unemployment Compensation benefits. The Administration will specifically be looking at ways to reduce the amount of dollars lost to fraudulent unemployment compensation benefit claims. Unemployment Compensation Fraud is defined as any [...]
A well thought out and structured performance management system can be one tool to help organizations achieve business success. Having a strategy and SMART business goals is the best way an organization can achieve business objectives. Unfortunately, organizations sometimes do not invest the time to develop a performance management structure, process and training. A performance [...]
It’s amazing how some organizations are good with first impressions and others are not. By first impressions I mean the first point of contact a customer has with an organization. The reality is that customers have choices and organizations that “get it” pay attention to the details that matter to customers. Every organization is different [...]
