June 2010

Since it is vacation season, I started to reflect on why vacations are important.  I’m always sad when I see an employee who never takes vacation. Often these kinds of employees either do not have a life outside of work or they have so much of their self-worth tied to their job that they just [...]

I’m always looking for new things to inspire my thinking and continual learning in the area of management and leadership. Someone forwarded this link to me. It is a very cool animated presentation on a book I am currently reading called Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink. I have [...]

What a week this has been with the story that broke about General Stanley McChrystal and his interview with Rolling Stone Magazine. During that interview McChrystal apparently was very comfortable with the reporter who accompanied him for several weeks, let his guard down and said things that should probably not have been said to anyone, [...]

Internship programs can be part of an organization’s recruitment strategy to help achieve organizational business objectives. Internship programs were originally designed by colleges and universities to give students real life work experience as part of their degree curriculum.   Schools partnered with businesses and helped place prospective students within work environments. Today, businesses are using internship programs [...]

The IRS has specific rules that specify whether someone is an employee or an independent contractor. The biggest difference is in how the worker is taxed. Business owners need to make sure their interests are considered so having an agreement with an independent contractor is important. Contracts are enforceable when it is a mutual agreement [...]

As employers struggle with controlling costs during these difficult economic times, organizations sometimes choose to use independent contractors to supplement staffing needs. Organizations use independent contractors to save on benefit costs such as insurance, workers compensation and social security tax. While this could be a fiscally sound strategic decision, having a good understanding of how [...]

The economic recovery and job growth has been slow but steady. But despite the growth in some job areas, downsizing continues to affect many US businesses. For anyone who has ever gone through a merger and/or downsizing, they can understand the high levels of stress that affects all employees. Employees who are let go experience [...]

Critical success factors are strategically established indicators that measure the progress of an organization toward strategic goal achievement. These measures are used to help the organization stay focused on business goals that are part of a strategic plan and an integrated performance management system. Critical success factors vary greatly from industry to industry and should [...]

Customer Service Guarantee Examples

Part of the challenge of providing good customer service is identifying ways to help customers understand that the products or services they receive are guaranteed by the company providing them.  Customer service guarantees can be part of a customer service strategy and can be simply stated or very complex but either way, they communicate the [...]

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Employee Manual Template

As a small business begins to grow and identifies the need to hire employees, they are faced with answering employee related questions.  When there are only a few employees in an office it is not a big deal and being flexible with benefits and work-related expectations is ok.  However, once the employee population increases, it is [...]

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Unemployment Compensation Integrity Act of 2010

The Obama Administration is looking at federal programs and how they are managed and administered. One of the programs that are being targeted is Unemployment Compensation benefits. The Administration will specifically be looking at ways to reduce the amount of dollars lost to fraudulent unemployment compensation benefit claims. Unemployment Compensation Fraud is defined as any [...]

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Performance Feedback Disadvantages

A well thought out and structured performance management system can be one tool to help organizations achieve business success. Having a strategy and SMART business goals is the best way an organization can achieve business objectives. Unfortunately, organizations sometimes do not invest the time to develop a performance management structure, process and training. A performance [...]

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