Having a customer service strategy is always the best first step in creating a customer service environment. Understanding who your customers are, what they want and providing systems and processes to meet their needs are the basics for strong service organizations. Another important aspect of the customer experience is helping to manage their expectations. What [...]
April 2010
The Department of Labor announced the release of some new grant dollars that have been made available for Community Based Job Training Grants (CBJTG). There is approximately $125 million dollars available for these grants. The goal of these grant dollars is to develop and support training programs for high-demand and high growth industries. Grants are [...]
Employees, as well as managers, often question why organizations do employee performance appraisals. Anyone who has received or been given a performance appraisal could argue why they perceive it to be ineffective and a complete waste of time. So what exactly is a performance appraisal? A performance appraisal is an evaluation done on an employee’s [...]
After the disasters of September 11, 2001 and Hurricane Katrina, businesses got a wake-up call to be proactive in preparing for such emergencies. One critical structural component to any organization is its information technology infrastructure and business data. Business computer systems are very sophisticated and complicated. We often take for granted our IT systems and it [...]
I don’t think it’s a surprise to anyone that the new administration supports workers and worker rights. The Secretary of Labor has launched a new campaign called “We Can Help”. This campaign was initiated to provide a resource for workers on their rights in the workplace and to give them information on how to submit [...]
We have all been attentive and possibly emotionally involved in the health care reform debate. This has been an issue that has created much controversy and division amongst our nation. However, now that it has been signed into law, there comes some possible help for small business owners. Part of the new health care reform [...]
