March 2010

Job Satisfaction and Job Performance

According to a January 2009 Employee Job Satisfaction report by the Society for Human Resource Management (SHRM), employees who are satisfied with their jobs are more committed, productive and more likely to stay with an organization.  When employees are dissatisfied, there is higher turnover and a higher instance of absenteeism. Life has become more challenging [...]

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What is the Lilly Ledbetter Fair Pay Act?

The Lilly Ledbetter Fair Pay Act of 2009 was signed into law by President Barack Obama in January, 2009. The Act of Congress amends the Civil Rights Act of 1964 that stated a statute of limitations for the filing of equal pay lawsuits that involve pay discrimination . Lilly Ledbetter worked as a supervisor at [...]

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2010 Raises

As companies rebound from the great recession, they are cautiously going into 2010 with the hope of a slow recovery on the horizon. Budgeting has been difficult at best for many organizations and specifically budgeting staff increases has been even trickier. There has always been a challenging balance between being competitive in the market and [...]

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The Organizational Budgeting Process

Having a formal and structured budgeting process is the foundation for good business management, growth and development.  Very similar to our personal finances, discipline and planning should be the cornerstone of a business budgeting process. So where do we begin?  As with most things in managing an organization, budgeting needs to be driven by the vision [...]

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Using Text Analytics to Improve the Customer Experience

With today’s use of internet blogs, social networks and the like, customers have a voice, an audience and they talk.  They share their experience either with online business reviews, on blogs or social forums.  When customers have a good experience, they may share it but if they have a bad experience, they often feel compelled [...]

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Cash Handling Policy

Good cash handling policies and procedures are critical to any organization that works with cash on a day-to-day basis. Let’s face it, cash is just too tempting for many people and it is up to management to ensure an organization safeguards its cash assets. Good cash handling can help prevent fraud in the workplace. Every [...]

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Will Toyota Recover?

Unless you live in a cave, don’t listen to the news, don’t read the paper and don’t get online, you are aware of Toyota’s current “quality” challenge in dealing with millions of recalled vehicles. The question is, how will Toyota recover from this one? It’s funny, I’ve never had a Toyota. My husband is committed [...]

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What are the 5 benefits of customer complaints?

The sad fact is only about 4% of dissatisfied customers complain. If a customer does not complain and has an issue that is not resolved, they are likely to go to the competition. The worst part about this is that the organization isn’t even aware that there was an issue. The other sad fact is [...]

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