March 2010

How Can Leadership Help with Work Life Balance?

March 30, 2010

Work life balance has been a movement over the last 25 years. With corporate downsizing, increased competition, increased responsibilities and organizations trying to achieve more with less, the employees are feeling the crunch. Employees are the ones carrying the burden of getting it done. Feeling the pressure to keep their job and climb the corporate [...]

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7 Steps to Creating a Customer Service Strategy

March 29, 2010

Having a well thought out and planned customer service strategy is critical to the development of a strong service culture. Organizations need to incorporate customer service into their business goals and those strategies should be incorporated into employee goals to help the organization reach their corporate objectives. So what are the 7 steps to developing [...]

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Example Flowchart as a Quality Management Tool

March 25, 2010

Flowcharting is one of the Seven Management Tools for Quality Management. Flowcharting is typically used to map a process flow showing beginning of process, decision points and the end of the process. Steps to creating a flowchart 1.  Identify Steps to the Process The first step in creating a flow chart is to identify all [...]

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Employee Satisfaction Survey Example

March 24, 2010

Having a good understanding of one of your core customer groups, your employees, is an important aspect of accomplishing business goals and achieving your strategic plan.   There are many vendors who can help develop and implement an employee satisfaction survey process which includes assessing the corporate climate, understanding employee needs and analyzing feedback. Employee Satisfaction [...]

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Free Customer Comment Card Template

March 23, 2010

Understanding your customer’s experience is a fundamental aspect of business growth.  Assessing your customer needs and expectations is part of managing customer satisfaction.   There are several ways to obtain customer feedback –focus groups, customer satisfaction surveys and text analytics.   But the main goal of a customer comment card process is to capture the customer experience [...]

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IRS Taxpayer Advocacy Panel (TAP)

March 22, 2010

For anyone who has opinions and thoughts about our tax system and the IRS, here is a chance to voice your opinions! The IRS is looking for volunteers to serve on the Taxpayer Advocacy Panel (TAP).  The panel will be an advisory committee made up of taxpayers who help identify issues and offer ideas to [...]

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Hiring Incentives to Restore Employment Act (HIRE)

March 19, 2010

Many organizations have been in a “wait and see” mode for hiring employees since the economic downturn of late 2008. For those businesses who think it might be time to open the doors for hiring new employees, this is good news! According to the IRS, a new tax benefit went into effect March 18, 2010 [...]

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Advantages and Disadvantages of Paid Time Off

March 19, 2010

Many organizations provide paid time off benefits for their employees.  Being paid when not working is a great employee benefit (just ask anyone who works in the trades, carpenter, cement finisher, brick layer, etc.) and should be appreciated by employees. Paid time off benefits can be packaged in any number of ways.  The traditional benefit [...]

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