An important step in good performance management is for all managers to stop at least once a year and do a performance appraisal on all employees. This is done for a couple reasons. 1) It is a time to reflect and celebrate all the successes of the prior year and 2) to course correct where an employee [...]
December 2009
Employee self appraisals can serve as a very powerful tool for managers. If done correctly, this tool can reveal employee perceptions of the workplace, how it is managed and things that could be done to improve the worker experience. As managers, it is important to solicit this kind of feedback and be open to learn from [...]
Before we can discuss customer service standards, we first need to identify and understand the different customer groups. Every organization has two kinds of customers: 1. External Customers: those who purchase a product or service 2. Internal Customers: those who use our services within the organization – typically employee to employee, ie the IT technician [...]
Before we can give customer service tips, we need to have a good understanding of what it is and why its important. I think we can all relate to good customer service and we can all give examples of poor customer service that we’ve experienced. The reason good customer service is important today is that customers [...]
